Muscleskins by HYP7
About Us
We are a small manufacturer of custom built swimwear for men located in Atlanta, GA, USA. We make fewer suits than most manufacturers and utilize great care and consistency when producing our items. We offer high quality, infinite possibilities for customization, and personal service. We know our products and strive to understand our customers' needs. All of our of staff is trained on producing our swimwear to give you the most knowledgeable advice and information possible. 99% of all emails are answered by our customer service rep, Jupiter; this allows you to communicate with the same person for each order. We are an on-line service only. We do not have a physical store. We can not offer personal fittings. Genuine HYP7/Muscleskins items are available ONLY on this website. We do not sell wholesale, nor are our products available in stores. Our standard office hours are 9am-5pm (Eastern Standard Time) Monday - Thursday, and 9am - 3pm on Friday. We are closed on all postal holidays and weekends. We reserve the right to close at other times throughout the year for updates and staff vacations. Notifications of "irregular closings" will be posted on our website in advance and will not delay production of current orders. Please take this into consideration when calculating production/shipping times. We ask for 7 business days to produce/ship your order. If you need it faster, let us know. We will accomodate you if possible.
About Our Products
All HYP7/Muscleskins items are designed by our customers. We started selling the PRO, MP, and MPX series swimwear in 2005 and have added many options for you to fully customize your order. Customer feedback has determined our design process. Our designs evolve over time based upon customer comments and suggestions. Tell us how we are doing! If we don't hear from you, we can't consider your input on future design modifications. All designs for August 2009 should be considered new even though they are similar to previous Muscleskins items. We have moved to a single type of fabric to ensure the greatest degree of consistency possible while still allowing many choices in colors and styles. All custom built items are produced in a high quality nylon/lycra and are suitable for use in salt or chlorinated water. All items are finished with a twin needle topstitch (as opposed to a cheaper zig zag stitch) for a higher level of finishing. Please note that no two garments are ever the exactly same and slight variances should be expected. Our suits are sold from half inch sides up to 2 inches wide...these dimensions are approximate. The Poser and Torpedo items offer you the additional ability to fully customize pouch dimensions because all men are not created equal! Our "standard" pouches have been designed to fit the majority of our customers. We consider it the best fit for the "average" man. If you think you are smaller or larger than the average man, you are able to make adjustments accordingly. Our products and fit are unique. All items are unlined and designed to be worn snugly. If this is your first order with us, we sincerely suggest that you order one item to test sizing and pouch dimensions before ordering multiple units. We would love you to order several, but we would prefer you get your own perfect fit down first! Finally, if you don't see what you are looking for, let us know!
Privacy
We do not share your information with anyone else. We do not sell customer emails. We only gather the information needed to complete your order. We will never ask for your financial information! All payments are securely made through paypal; we never have access to your credit card information....and we do not want it! On rare occasions we will send out email invitations of "private sales". These sales are not available to the general public and will not be posted on our general website. If you receive an email invitation you may follow the instructions within the email to "opt out" and stop receiving our invitations. However, once you have opted out, we will not be able to add your email again.
Contacting Us
You may email us at anytime at service@muscleskins.com.
Most emails are answered personally by Jupiter and are checked frequently 7 days a week. We do not accept phone orders. Due to our range of customizations we require written email communication for all orders to ensure that your order is produced to your specifications. We will gladly offer suggestions or give advice when asked. If we give you the wrong advice, we will accept responsibility. Don't be modest, we've heard it all! We suggest that you save all correspondence emails until your product is delivered. We save all emails concerning advice/customizations for a period of 3 months to ensure accuracy. Feel free to contact us at anytime! You will not need to include a receipt number or transaction number to enquire about an order. We only need your first and last name. We treat you like a person, not a number. If your order was placed more than 7 days ago, please give us the approximate date of your order for the fastest response.