Support
- General support and information queries should be submitted by email to service@muscleskins.com
Orders & Shipping
All items are hand-made in the United States with great care.
Custom products will be created and shipped within 14 days. Stock designs will be produced and shipped within 7 days. Orders that contain both stock and custom items will be shipped within 14 days. Various shipping options will be available to you at checkout for regular or fast shipping times.
We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB payments from customers worldwide.
Sorry, but no. The orders will be shipped separately.
If production of your custom suit order has not yet started:
- We can cancel your order and issue you a 100% store credit or refund minus a 5% Administrative Fee.
- You can submit a new order if desired.
Once production has started on a custom item, no changes or cancelations are allowed for that item.
- Production of all or part of your order may begin IMMEDIATELY after we receive it, so please make sure your order is accurate before submitting it.
- Once an item is cut, no changes or cancelations are allowed.
Exceptions, suggestions, and additional fees:
- We will accommodate change or cancelation requests whenever possible on the parts or your order that have not yet been cut. But the terms listed above will apply.
- If your requested changes incur additional fees, we will send you an invoice for the additional charges including an additional $5.00 administrative surcharge per invoice (not per item). Once this invoice is paid, please allow up to 2 weeks for your order to ship. Your order will be placed on HOLD until this invoice is paid.
- If your requested changes result in a lower cost due to a change in fabric, seat style, or side-width, the initial funds are not refundable. Only item cancelations will be refunded as described above.
- If you need to make any changes to your order, please be specific in your email as to what changes are requested to avoid additional delays. ANY permittable changes may extend production time up to 2 weeks.
- If requesting a cancelation, please let us know in your initial email if you want a 100% full store credit, or 95% refund to the original method of payment.
Returns & Refunds
Stock items may be returned within 7 days of delivery for a full refund of the returned item(s). Unfortunately, custom items cannot be returned for a refund. Shipping and handling costs are not refundable. You are responsible for return shipping costs. Refunds for the returned item(s) will be made upon receipt of the returned item(s) to the credit card originally used for the order or for store credit (your choice).
Refund requests are to be submitted by email to service@muscleskins.com. Please include your original OrderID and the name(s) of the items being returned.
Sizing & Fitting
Muscleskins Size Chart
Muscleskins sizing runs smaller than most manufacturers for a snug fit while swimming. If you are in-between sizing, we recommend ordering a size up. Please note that actual dimensions will vary slightly between waist sizes and pouch styles. All ½cm suits stretch less than the other side widths, we strongly encourage ordering a size up if you select ½cm sides.As a rule, Americans find our sizing very small, whereas many international customers find it more the “norm”.SIZE | WAIST (inches) | Waist (centimeters) |
---|---|---|
S | 26" – 29" | 66cm – 74cm |
M | 29" – 32" | 74cm – 81cm |
L | 32" – 35" | 81cm – 89cm |
XL | 35" – 38" | 89cm – 96cm |
XXL | 38" – 42" | 96cm – 106cm |
Security & Privacy
Stock items may be returned within 7 days of delivery for a full refund of the returned item(s). Unfortunately, custom items cannot be returned for a refund. Shipping and handling costs are not refundable. You are responsible for return shipping costs. Refunds for the returned item(s) will be made upon receipt of the returned item(s) to the credit card originally used for the order or for store credit (your choice).
YES! Check out the policies, terms, and conditions we adhere to:
We only share the information that’s absolutely necessary to process and ship your order. Please read our Privacy Policy for full details.